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Friday, April 30, 2010

Go Brown!!

 I ordered a computer from Dell this month and I was told it would ship NO EARLIER than 26 April and no later than 30 April. That was perfect because I was going to be out of town thru the 23rd with family responsibilities. The Dell rep promised it wouldn't ship any earlier.

Low and behold, I get a call on my cell phone on the 23rd from Fed Ex saying they had attempted delivery THREE times and now had my parcel at their Nashville location! So now I have to go pick it up SOON -- 40 miles away!! I told her I would go down and get it Monday, which she said was fine.

OK, I understand that it isn't FedEx's fault that Dell can't ship when it agreed to. (It had shipped on the 19th!!!)

However, when I got home there were three sticky labels on my front door dated 20, 21, and 22 April. Terrific. Just advertise I haven't been home to an intruder!

So Monday Himself and I head down get it. Couldn't find the location by the directions given to me by the person I spoke to earlier so I called the 800 number.

Uh... "Undercover Boss" producers, I have a suggestion for you of a company that NEEDS to have Boss Man see what is going on!

That 800 number is the worst I have EVER called. After almost 5 minutes of a computer telling me it did not understand my response, I finally get a real live human. Glory be! But my happy is very short lived because she tells me the office is closed on Monday and I need to go tomorrow.

Hissy fit commences.

She agrees to have it redelivered on Wednesday before 5:30pm... in consideration of the trouble they had thus caused me.

Now Wednesday comes. And my computer does not.

Checking the tracking number on the FedEx web site, I see it had been put on the truck at 6:30am-ish and taken OFF at 8:01am!!!!

I call the wretched 800 number again and speak in pig Latin until it transfers me to a human. Only took a couple minutes that way!

Had to talk to two people before I found out that the driver had taken it off the truck. Why? Who knows!

Another hissy fit is pitched. This one bordered on a conniption fit.

So the station manager promises to bring it to me personally on Thursday morning - early.

Next morning at 9:30 am-ish he phones and says he is "on his way" for the 40 minute drive up. Perfect! I have to leave the house by 11am for a lunch date and even if he pokes coming up I'll still have a half hour before I have to leave.

At 11am I tell Himself to go to the lunch date without me...

FedEx dude shows up at 11:30am-ish. Two hours to make a 40 minute drive.

Maybe I should rent him "Cast Away".


"First thing it's two minutes, then four, then six, then the next thing you know, we're the U.S. mail."


Then he presents me with a rather beat up box. Steam starts coming out of my ears at that point. I made him stand on the porch until I had started up the computer and made sure it was alright.

And I didn't rush.

Fortunately the computer was fine, I signed his delivery paper and sent him on his way.

In the future if I have a shipping option... I think I'll be asking for UPS!

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